Who We Are

Aldrock is a multi-disciplined practice of Architectural Designers, Chartered Building Surveyors, and Energy Consultants. Our registered offices are at Unit 5, Cunningham Court, Shadsworth Business Park, Lions Drive, Blackburn BB1 2QX and 3 Lloyd's Ave, London EC3N 3DS. For data protection matters, you can contact us at: enquiries@aldrock.co.uk or by telephone on 01254 774943.

What Information We Collect

We collect information when you:
• Use our website and accept cookies
• Fill out contact forms or request consultations
• Engage our services as a clientSubscribe to our insights and updates
• Apply for positions with us
• Attend our events or webinars
‍Personal Information includes:• Name and contact details (email, phone, address)
• Company information and job title
• Project details and requirements
• Communication preferences
• CV and employment history (for job applicants)
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Technical Information includes:• IP address and browser type
• Pages visited and time spent on site
• Referral sources and device information
• Cookies and similar tracking technologies

Why We Use Your Information

We process your personal data for these purposes:
Contractual Obligations:
• Delivering our energy consultancy, architectural, and project management services
• Managing client relationships and project communication
• Processing payments and maintaining accounts
‍Legitimate Business Interests:• Improving our website and services
• Sending relevant business communications
• Conducting market research and business development
• Maintaining records for professional indemnity purposes
• Complying with regulatory requirements (RICS, CIAT, etc.)
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Legal Obligations:• Meeting BREEAM assessment and certification requirements
• Fulfilling building regulations compliance
• Maintaining professional body standards
• Responding to lawful requests from authorities
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Consent:• Marketing communications (where you've opted in)
• Non-essential cookies and analytics
• Sharing success stories and case studies

How Long We Keep Your Information

We retain personal data only as long as necessary:
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• Client project data: 6 years after project completion (professional indemnity requirements)
• General enquiries: 2 years from last contact
• Marketing contacts: Until you unsubscribe or request deletion
• Job applications: 12 months after recruitment process ends
• Website analytics: 26 months maximum

Who We Share Information With

We may share your information with:
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Service Providers:
• IT support and cloud hosting services
• Payment processors and accounting software
• Professional indemnity insurers
• BREEAM certification bodies
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Professional Partners:
• Other consultants working on your projects (with your consent)
• Contractors and specialists (as required for project delivery)
• Legal and professional advisers
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Legal Requirements:
• Regulatory bodies (RICS, CIAT, ICO)
• Law enforcement (when legally required)
• Courts and tribunals (if necessary)
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We ensure all third parties protect your information through contractual agreements.

International Transfers

Some of our service providers may process data outside the UK. When this happens, we ensure appropriate safeguards are in place through:
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• EU adequacy decisions
• Standard contractual clauses
• Other legally recognised transfer mechanisms

Your Rights

Under UK data protection law, you have the right to:
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Access: Request a copy of personal data we hold about you
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Stop consent-based processing at any time




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To exercise these rights, contact us at enquiries@aldrock.co.uk. We'll respond within one month.

Making a Complaint

We're committed to resolving any concerns about how we handle your personal data. If you have a complaint:
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1. Contact us first: Email enquiries@aldrock.co.uk with details of your concern
2. We'll acknowledge: Your complaint within 30 days
3. We'll respond: With our resolution without undue delay
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If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

Cookies and Tracking

Our website uses cookies to improve your experience. We use:
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Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how you use our site
Marketing Cookies: Enable targeted content and advertising
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You can manage cookie preferences through your browser settings or our cookie banner when you first visit our site.

Security

We protect your personal data through:
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• Encryption of data in transit and at rest
• Regular security assessments and updates
• Staff training on data protection
• Access controls and monitoring systems
• Secure disposal of data when no longer needed

Changes to This Policy

We may update this privacy policy to reflect legal changes or business developments. When we make significant changes, we'll notify you by:    
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• Email (for active clients and subscribers)
• Prominent notice on our website
• Direct communication for ongoing projects
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Continued use of our services after changes indicates acceptance of the updated policy.

Children's Privacy

Our services are designed for business and professional use. We don't knowingly collect personal data from children under 16. If you believe we've inadvertently collected such information, please contact us immediately.

Contact Us

For questions about this privacy policy or our data practices:
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Email: enquiries@aldrock.co.uk
Phone: 01254 774943
Post: Data Protection Officer, Aldrock, Unit 5, Cunningham Court, Shadsworth Business Park, Lions Drive, Blackburn BB1 2QX